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Customer Relations Representative - State Farm Agent Team Member

Full Time in Seattle - WA

Benefits
  • 401(k) matching
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ROLE DESCRIPTION
As a Customer Relations Representative - State Farm Agent Team Member with Duy Bui - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
EXPERIENCE AND KNOWLEDGE
  • Experience in customer service and retail sales desirable.
  • Experience with popular computer software desirable.
  • Knowledge of personal lines insurance products desirable.
SKILLS/ ABILITIES
  • Strong listening, oral and written communications skills.
  • Initiative and Self Reliance make decisions on a timely basis and take necessary actions without direction from others.
  • Goal oriented highly motivated and resourceful to achieve results.
  • Ability to learn and apply product and customer knowledge to professionally service and assist in the marketing of agency products.
  • Problem solving ability apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.
  • Ability to pay close attention to detail and accuracy.
  • Ability to create and maintain business relationships with prospects and policyholders.
  • Proven track record of trustworthiness, dependability and ethical behavior.
  • Ability to organize and act on several activities concurrently.
JOB RELATED TRAINING COURSES, LICENSING AND PROGRAMS
Successfully complete all company, state and federal requirements (licenses) to market and service designated agency products and continue to be licensed in good standing is required.
DUTIES AND RESPONSIBILITIES
  • Provide prompt, accurate, friendly service by responding to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, coverage’s, policy changes, transfers, claim submission procedures and status, rates, billing clarification, payment plans and procedures, and make referrals for marketing opportunities as appropriate.
  • Prepare forms, policies and endorsements when required.
  • Provide service to the public and policyholders in a pleasant and courteous manner.
  • As directed by the agent, work with agent’s computer system to update information in customer databases used by the agent.
  • Contact current policyholders for sales appointments.
  • Meet customer service goals and assist with marketing goals as directed by the agent.
  • Perform other related duties as assigned by the agent.
Compensation $22.00 per hour
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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